Fishers, Indiana

I get called when the plan
stops matching reality.

Twenty years of building, operating and occasionally breaking companies. Today I run three businesses: Symtry Partners, Shortlist Local and Truecrest Advisory. Along the way I've paid full price for a few lessons, and I'm open about every one of them. The whole record is below.

Troy Marchand
Marchand, Troy
Ecommerce
Chief Executive Officer
Symtry Partners
Local growth
Founder
Shortlist Local
Practice sales
Founder
Truecrest Advisory
Operating
20 years
with founders

How I work

Strategy is the easy part.

Most companies don't fail on the idea. They fail on the four hundred small follow-throughs after it, none of which anyone owns. So I spend my time on two things: what's actually true inside the business today, and what has to get built so it stays on plan for the next four quarters. A lot of this list exists because I once learned the cost of not doing it.

What I look for
01
The operator, not the org chart. Most underperformance traces back to one or two people and how their roles were drawn, not to the strategy.
02
The load-bearing assumption. Every plan rests on one or two things being true. Name them out loud, then work out what happens when they aren't.
03
The cash, not the revenue. Where margin actually goes, which lines are quietly subsidizing which, and how long the current burn really buys.
04
Where the reporting is lying to you. Rarely on purpose. Every company has a number nobody has questioned in a year, and it's usually the one driving decisions.
Then
What I build
05
The plan itself. Annual targets, quarterly execution rocks, a weekly scorecard the team can run without me in the room.
06
The seat chart, before the strategy. Most underperformance is a people-and-role problem wearing a strategy costume. Fix that order and half the plan gets easier.
07
A reporting rhythm. Monthly operating reports and quarterly reviews, so bad news reaches the people who can act on it while it's still cheap.
08
A handoff. The work isn't finished when it's documented. It's finished when the team runs it and I'm not needed on the call.

The record

All of it, not the highlights.

If you're reading this because you searched my name, you've probably already found the hard part. Here's the whole thing in one place.

Now · Ecommerce

CEO, Symtry Partners

The ecommerce and marketing agency I run day to day. We build and run brands on Amazon, Walmart, TikTok Shop and Shopify. Every framework I hand a founder is one my own team has to execute against.

Now · Local growth

Founder, Shortlist Local

For local businesses that need more customers. We get them found on Google and in AI search, then help with what comes after: pricing, margin and the operations to handle the growth.

Now · Practice sales

Founder, Truecrest Advisory

Seller-side advisory for physical therapy practice owners who are ready to sell. I've sat on both sides of the table, so I represent one side only: the owner.

Before · Operating

Fractional CFO and operator

Five years running my own consulting shop, sitting in as fractional CFO and operator for founders who needed structure, reporting and a plan their team could actually run.

Before · Ecommerce

Scaled a wholesale ecommerce business

Across Amazon, Walmart, eBay and DTC. Also lived through the part where the platforms change the rules and a partner stops showing up. That year taught more than the good ones did.

On the record

The fund, and the 2021 SEC order

I ran a private credit fund that put roughly $20 million to work across about twenty investments in two years, up and down the capital structure. Three of them went sideways. In 2021 I consented to a settled SEC administrative order covering that period, without admitting or denying the findings — after three years of legal bills, settling was what let me get back to building. I'll talk about it with anyone, in as much detail as they want.

Off the clock

The part that actually matters.

Troy Marchand with his wife and three kids
The reason for all of it

I played Division I soccer, which is a long way of saying I learned early that talent is the cheapest thing on the field. Preparation, showing up, and being the same guy in week fourteen that you were in week one — that's the whole game. It turned out to be the whole game in business too.

Now my son plays competitive soccer and I get to watch it from the other side of the touchline, which is harder. My wife is the reason any of it runs, and our three kids keep me honest in ways nobody in a boardroom ever has. There's a rule in our house: between 5:30 and 8:30 the phone goes down and the work brain turns off. I don't hit it every night. I hit it most nights, and that's the honest version.

Legacy is a word people use to mean a building with their name on it. I mean something smaller and harder. Stewardship over ownership. Long-term games with long-term people. Build things that outlive the quarter, and be someone worth working for while you build them.

I also wrote a book about it, Read the Course. It's finished and coming out soon.

Play life like it's legacy.Twenty years in. Still learning.

Watt Matters

Founder fuel for the week ahead.

One email, Sunday morning. Real stories from inside the work — the deals, the operating problems, the calls I got wrong — plus the breathwork and nervous system practice that keeps me steady enough to run any of it. It opens with a ten-week series called The Power Codes.

Nothing for sale in it. Unsubscribe any time.

Contact

If you found me, just say what you need.

I'm not selling anything here. If you want to work together, ask about something on this page, or ask me straight out about the SEC order — all three go to the same inbox and I answer them the same way.

Emailinfo@thetroymarchand.com
BasedFishers, Indiana
Also atsymtrypartners.com · getshortlistlocal.com · truecrestadvisory.com